Most billing partners handle routine follow-up well and quietly write off whatever's left. AR collection, done properly, doesn't stop there — it's the full lifecycle: monitoring every open balance from the day it's created, resolving "acute" claims (under ~60 days) with fast routine follow-up, and putting focused recovery work into "chronic" claims that have aged past 90 days. We do both halves, not just the easy one.
How it works
Every open balance — patient and insurance — is tracked by age from the day it's created, not just once it becomes a problem.
Claims under ~60 days get fast, routine follow-up so they get paid before they ever become a collections problem.
Claims that pass 90 days move into focused recovery: root-cause investigation, correction, resubmission, and formal appeals.
Transparent aging reports show exactly what's outstanding, how old it is, and what stage of the process it's in.
Two kinds of AR, one team
Most billing partners are good at one of these. We built our process around both.
Fresh claims that just need a routine nudge — a status check, a missing document, a quick correction — before insurance pays as normal.
Stalled claims that need real investigation — why it wasn't paid, what's wrong with it, and a formal appeal if insurance is simply wrong.
The same account manager tracks a claim from day one through recovery, so nothing falls into a gap between "billing" and "collections."
Common AR challenges
Most aging AR isn't one big problem — it's a handful of small ones left unattended.
Incomplete documentation or eligibility details stall a claim before a payer even reviews it properly.
Insurance companies don't chase themselves. Without persistent follow-up, a claim can sit in review indefinitely.
A single coding or formatting error triggers an automatic rejection — and every day it sits uncorrected is a day closer to write-off.
Pay only on what we collect
Our fee is a percentage of what we actually collect — not a flat rate for effort. If a claim doesn't get paid, we don't get paid for working it either, so every balance gets pursued as hard as the last dollar of it matters.
Talk to an AR specialistData-driven, not guesswork
We track collection performance the same way we track claims — by the numbers. Regular analysis of denial patterns and payer behavior tells us where to focus next, so your AR gets faster to resolve every quarter, not just this one.
Ask about our reporting
Questions, answered
What practice owners ask most before handing over their AR.
AR (accounts receivable) collection is the full process of managing every balance your practice is owed — patient and insurance — from the day a claim is submitted until it's paid. It covers routine follow-up on newly submitted claims as well as deeper recovery work on claims that have gone unpaid for months.
AR collection is the broader, ongoing process of managing all outstanding balances. AR recovery is a more focused part of that: the root-cause investigation and appeals work needed specifically for claims that have aged 90+ days and stalled. In short, AR recovery is what AR collection escalates to once a claim needs it — we handle both, so nothing has to reach that point unnoticed.
Acute AR is a claim under about 60 days old — usually solvable with a quick follow-up call or a minor correction. Chronic AR is a claim that's passed 90 days without resolution and typically needs deeper investigation, correction, and formal appeals to recover.
Acute AR is often resolved within a few weeks of follow-up. Chronic, aged AR takes longer — most clients see resolution within 90 days of a claim entering focused recovery, though very old claims can take more time.
No. Our fee is a percentage of what we actually collect — if a claim doesn't get paid, you don't pay us for working it.
Often, yes. A claim being old doesn't mean it's uncollectable — it usually means no one followed up on it aggressively enough. We take on aged AR inventory other billers have written off and work it the same way we work a fresh claim.
Get a free, no-obligation revenue audit — we'll show you exactly what's recoverable.
No contracts to review. No pressure. Just numbers.
